Most orders are processed within 1–2 business days.

• Standard shipping: 3–5 business days
• Expedited shipping: 2–3 business days
• Next-day delivery: where available

You’ll receive a tracking number by email as soon as your order ships. We ship to U.S. addresses only. See our Shipping Policy.

Once your order is placed, you’ll receive a confirmation email. If you don’t see it, please check your spam folder or contact us at support@smartsupplyusa.com.

If your order hasn’t shipped yet, we can update your address. Email us as soon as possible at support@smartsupplyusa.com with your order number. Once the package is in transit, address changes may not be possible.

Contact us within 5 business days of delivery at support@smartsupplyusa.com with your order number and photos of the item and packaging. We’ll arrange a replacement or refund as applicable. See our Return & Refund Policy.

Yes. Most items can be returned within 30 days if they are unused and in the same condition you received them. Exchanges are available only for defective or damaged items.

To start a return, sign in to your account, open your order and click Request return, or email support@smartsupplyusa.com with your order number. See our Return & Refund Policy for details and exceptions.

We ship from our warehouse in El Monte, California. Some specialty items may ship directly from partner facilities.

Email support@smartsupplyusa.com or call (626) 724-7083, Monday – Friday, 10am – 5pm PT. We reply to emails within 1 business day.