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Refund policy
Return & Refund Policy
At Smart Supply, we want you to be fully satisfied with your purchase. If you’re not completely happy, we’re here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
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Items must be unused, in the same condition as received, and in the original packaging, or equivalent protective packaging if the item was sold without an original box
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Proof of purchase (order number or receipt) is required
Toner and imaging cartridges can be returned only if the box is unopened, or if we sent the wrong item.
How to Start a Return
To initiate a return, please contact us at:
📧 support@smartsupplyusa.com or request through our website: sign in to your account with the email you used at checkout, open your order and click Request return.
Include:
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Your order number
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The reason for the return
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Photos (if the item is damaged or incorrect)
When you request through your account, your order number is added automatically and you choose the reason there. For damaged or incorrect items, please also email photos to support@smartsupplyusa.com.
Our support team will review your request and provide return instructions if approved.
Return Shipping
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Customers are responsible for return shipping costs for returns not caused by defects or shipping errors.
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If your item is damaged, defective, or incorrect, Smart Supply will cover return shipping.
Shipping costs are non-refundable unless the return is due to our error.
Refunds
Once we receive and inspect your return:
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You will be notified of approval or rejection
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Approved refunds will be issued to the original payment method
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Refunds are processed within 3–5 business days after the return is received
Please note that your bank or payment provider may take additional time to post the refund.
Exchanges
We replace items only if they are defective or damaged.
If you need an exchange, contact support@smartsupplyusa.com with your order details.
Non-Returnable Items
Certain items may not be eligible for return, including:
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Clearance or final sale items
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Items sold with original packaging but returned without it
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Items showing signs of use or damage not caused by shipping
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Opened toner and imaging cartridges, unless we sent the wrong item
If an item is returned in a condition that does not meet our return requirements, a restocking fee of up to 20% may apply.
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank or credit card account
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Contact your payment provider
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If the issue persists, email support@smartsupplyusa.com
Contact Us
If you have questions about returns or refunds, contact us at:
📧 support@smartsupplyusa.com
📞 +1 (626) 724-7083